Q: When will my order be processed?
A: Orders are typically processed within 2–5 business days after payment.
Q: Can I cancel my order?
A: Orders can only be canceled before the item has been purchased from the supplier in Korea. Once the order has been placed with the supplier, cancellation, changes, or refunds are not possible.
Q: Why is shipping charged separately?
A: Shipping costs depend on the size and weight of the package. To ensure accurate charges, shipping fees are calculated after the item is prepared for international delivery.
Q: How long does shipping take?
A:
Air shipping: approximately 5–7 days
Sea shipping: approximately 9 weeks
Q: What shipping carriers are used?
A: All international shipments are handled through Korea Post.