Because all products on our website are purchased from Korea after an order is placed, order cancellations and refunds are limited once the purchasing process begins.
Customers may request an order cancellation only before the item has been purchased from the supplier in Korea.
Once the order has been placed with the Korean supplier, the order cannot be canceled, changed, or refunded. This is because the product has already been purchased specifically for your order.
We kindly ask customers to carefully review product details before placing an order.
If you need to request a cancellation, please contact us as soon as possible after placing your order. We will do our best to assist you before the purchasing process begins.